Needless to say, here we are, still no SMS received, another 5 phone calls later, only to NOW be told that the service is NOT yet active. Finally, I was told activation was done and she would receive an SMS with her login details within 2-4 hours! Last night, finally, I got through to Activations and sat with them telling them which lights on the fibre router was flashing, were on or off and so forth. If I say I had made over 10 calls to MWEB this week, that would not be an exaggeration. The left hand doesn’t seem to know what the right is doing… Naturally, MWEB gave me the run around, by telling me only the account holder could make arrangements and others telling me it was fine that I was calling! And so forth. Because she had used all her airtime calling MWEB all week, I jumped in again to try and help her, calling on her behalf. Then the whole thing needed activation of course, and this is where things got really ugly.
Already, the picture forming about MWeb was not rosy… She then found out that she required a router and after a long and arduous mission to finally get the message through to Mweb, the router was finally delivered only on Thursday, 6 October 2022, therefore another 4 days later after fibre was installed.
On Monday, 3 October 2022 her fibre was installed by Metro Fibre, with no problem, and she was told (by them)that she had to inform Mweb once they were done, which she duly did, although not easily, since she dialled both Tech support and Sales, only to hear ‘the number does not exist’! I had to make calls on her behalf and she also asked others to assist her herewith. The dismal state of affairs in South Africa is directly reflected through your non-existent service levels, Mweb. At first, probably because it was a new sale, everyone was very keen to assist her, to sign her up, but thereafter, everything typically went to pot. And so finally, she decided to get fibre for her home, so unfortunately she contacted Mweb. My elderly Mom, 79, has recently moved into a new home in Mountain view, Pretoria, where cell phone signal isn't very strong. The expenses are on our side as we are putting a substantial amount of marketing behind it.Good day Mweb, I write this letter out of utter frustration and the utmost anger and frankly, shock at the non-existing levels of service received from literally every single person I have spoken to at MWEB this whole week! The split is not even but it's a split on gross revenues. They get increased data use and we get more mobile customers. Basis of the dealĭe Wet is not forthcoming with exact numbers but gives the basis of it: "It's a revenue split.
#Mweb sales contact android
Since the launch of this operator owned Android (Gingerbread) $50 smartphone, in excess of 60,000 units have been sold in South Africa. The app will also be pre-loaded to the MTN Steppa device.
#Mweb sales contact windows
The future of commerce is on mobile and together with MTN, PriceCheck is closing the loop."Īs part of the launch in South Africa, the app will be available across all MTN devices, and in app stores for Android, BlackBerry, Windows and iOS devices. We are now in a position to impact that crucial moment of influence. "Less than 1% of retail happens online, yet as much as 40% of the buying decision process starts on mobile.
One of these goes direct to MTN so that you can buy airtime and products. The MTN deal is designed to drive mobile traffic to the site: "Our mobile app will be redesigned and co-branded as PriceCheck bought to you by MTN with nine radio buttons. The site has over 30 million products in 6,000 categories from 400 stores. In South Africa PriceCheck has 1.5 million unique users searching for products on its web and mobile sites (around 35% are on mobile).
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